Act
Know what to fix first, and get it done
Akili ranks every issue by its expected impact on revenue, churn and repeat visits, and turns each fix into a task with an owner and a deadline that your team can track.
Action plan, Clerkenwell
Ranked by expected impact
Illustrative example
Action plans
The fixes each branch should make first, ranked by impact on revenue and churn, with the customer evidence behind each one.
Campaigns and projects
Turn fixes into tasks with owners and deadlines, and plan the campaigns around them.
Run
Consistent quality at every location, every day
Akili gives head office one view of every branch and gives teams on the ground the training, checklists and know-how to meet your standards.
How was your visit to Clerkenwell today?
Brand standards audit
94%
Leeds, up from 81%Illustrative data
Training
Short lessons aimed at the issues customers raise. Gaps found, trained, checked.
Audits
Checklists against your brand standards, scored and compared across every site.
Knowledge hub
Playbooks, standards and what’s working at your best branches, in one place.
In-store feedback
QR feedback from every site, compared against your public reviews.
Prove
Show leadership what worked
Akili tracks every fix against the revenue, churn and brand perception results it was meant to move, and sends a clear report to the people who sign off the budget.
Brand perception on service, Clerkenwell
Weekly, since the weekend staffing fix
Illustrative data
Impact tracking
See how each fix moved revenue, churn and brand perception.
Location league table
See how far each branch is from your best, and which are closing the gap.
Works with Akili Intelligence
Operations fixes what Intelligence finds.
Every fix starts from what customers actually said, scored for brand perception by Akili Lens™ and compared with your competitors.
Secure by design
GDPR compliant and hosted on Google Cloud in the UK or EU, so your customer data is in safe hands.
The whole team, not just head office
Give location managers, regional leads and your agencies access, so everyone works from the same view.
Insights
Guides to keeping every location consistent
OperationsReview response policy for multi-site brands (free template)
A free review response policy template for multi-site brands: who replies, how fast, what every reply includes, what to escalate, and how to check it's working.
OperationsHow to reply to negative reviews across a franchise
A reply standard franchisees can follow: what a good response includes, worked examples, and which complaints should go to head office.
OperationsWho should reply to reviews in a franchise: head office or the franchisee?
Head office, franchisee or a split? How the three models compare, how to choose for your network, and what to write into your franchise agreement.